MessageSolution provides both in-house deployed or Cloud-based Software as a Service (SaaS) solutions. MessageSolution is one of the few ISVs to be able to provide hosted cloud services, on-premise archiving, or a combination of the two. MessageSolution was also the first of offer Managed Service Provider (MSP) hosted multi-tenant archiving platform.
No, there are no special requirements needed to optimize the EEA beyond network access to the mail server and access permissions. A basic, working production environment is sufficient for the deployment, implementation and operation of the MessageSolution Platform.
For Exchange environments (Exchange 5.5, 2000, 2003, 2007, 2010), EEA uses WEBDAV and Exchange Web Service protocols to capture and archive emails. No special agent or 3rd party software is needed, and Exchange journaling is not required unless compliance archiving is a requirement.
Yes, unlike competing solutions, there is no reachable limit to the number of Exchange servers MessageSolution can support. In fact, MessageSolution currently holds the industry record in software scalability with over 25k user on one archiving server, about 5 times more than other solutions in the marketplace.
Yes, as the industry record-holder in software scalability, the EEA has implemented production systems that archive for over 25,000 users per individual archiving server. With a clustered archiving server configuration, the solution is actually capable of archiving over 100,000 users per cluster.
Yes, any storage device, from a UNC or absolute path, can be used to store archived data. However, a fast and raided storage location is recommended for most enterprise level customers depending on usage model.
Any available storage space from an UNC or absolute path can be designated as additional archive storage. Multiple repositories are simultaneously supported for large amounts of data. Archiving for additional mailboxes is a simple matter of purchasing additional licensing from your the MessageSolution Account Management Team and having the system administrator select the desired mailbox(es) for active archiving in the administrator EEA console.
Yes, the MessageSolution EEA database is part of the repository and can be divided if needed. This allows the solution to maximize the hardware capacity to support most users possible –up to 25,000+ users per archiving configuartion server.
Yes, archived data is converted to highly secured & data-scrambled binary files & compressed. All archived data is safe guarded with a CRC hash code to validate data integrity and for single instance calculation which prevent data tampering. Additionally, the option for AES 256 bit encryption for further security is available.
Yes, the data redaction feature is available for PCI compliance requirements. Administrators can configure redaction settings to recognize the specific formatting structure of sensitive information. Using regular expression to configure the filter patterns, EEA can ensure that sensitive information is kept private without compromising the integrity of the original message.
Yes, data sets can be flexibly configured with deletion dates ranging from 0 (an indefinite retention policy require manual deletion) to 99999 days (approximate 273 years). Pre-set date ranges includes; 1 day, 15 days, 1 month, 2 years, 10 years, 20 years, 100 years, 200 years, 273 years or indefinite retention.
Yes, retention policies can be set at various levels - by global level for all users in a company, by server level for all users on one particular server location, by group level for department or a team, by individual, and by folder. Legal holds can also be used to override normal polices upon court mandate.
Yes, for compliance regulation, MessageSolution EEA ensures email record permanency. All archiving records, logs and subsequent dashboard reports are read-only and unalterable by either end-users or administrators.
Yes, legal holds can be placed either on individual emails or on entire mailboxes. Legal hold notifications serve to notify custodians, administrators and other applicable parties of new or escalated legal holds to enforce governance. Multiple legal hold policies can be active on each mailbox and applicable emails will be retained in accordance with the longest lasting hold policy.
Yes, tagging workflows are in place to within the EEA to facilitate any legal hold process triggered by certain events. Directory integration and synchronization also allows for the automatic classification and subsequent implementation of a legal hold triggered by changes to AD or other directory service.
Yes, the solution allows for retention of historical data for a user mailbox that is no longer being archived. Furthermore, the license that was formerly being used to archive this mailbox can be applied to a new mailbox.
Yes, via the Archiving Web Portal, end-users have the ability to access their own archived mailbox. Users with supervisor permissions are able to search and access supervisee email as well. Searching through outlook integration piece(s) is also available.
Yes, in a basic search, users can locate messages with wildcard and fuzzy searches by keyword or phrase across multiple criteria fields. Users can specify sender/recipient, message content, attachment, predefined or customized time ranges, header information, size and more. Several syntax options are available for more accurate search results. The Combined Search Feature allows users to search through all data repositories at once.
Yes, users are able to easily restore archived messages to the original mail server in native format. They are viewable in outlook or through standard mail clients. Restored message will display all the original content, header, attachments, etc (including original timestamps).
The EEA provides advanced search features such as proximity searching, Boolean logic and fuzzy keyword or quoted searching. The Combined Search Feature allows users to search through all data repositories at once.
Yes, MessageSolution EEA provides several unalterable logs and reports. The Search log details search history, the Archiving Report contains information on retention policy history, among other information, and the Access Log includes deletion records, access privileges, etc. Administrators can also implement unique Message Reports that can be customized to log a variety of email and archive server properties including a list of emails containing set keywords, top 50 outgoing mail domain destinations, oversized attachments, number of outgoing messages and more.
MessageSolution software is highly scalable; in fact, we are currently the industry-leader in scalability. However, because of its unique back-end design, increasing the EEA capacity is fast and effortless. Once the requisite number of licenses has been purchased, system administrators can instantly manage archived and un-archived mailboxes by checking or un-checking the archiving option after each user. Since licenses are not specific to a particular user, turning off the archiving for one mailbox will free up that license for another mailbox. No additional hardware is required.
Yes, the continued use of the EEA is contingent upon the annual renewal of the MessageSolution Software Maintenance Program (SMP) to protect each organization’s investment. SMP includes continual licensing, new EEA software upgrades and unlimited technical support. Please refer to the MessageSolution On-Line Terms & Conditions for more details.
Depending on the scope of the project and the standardization of the email server environment, EEA can be configured within around 1-3 hours to archive from the email server. However, the ingestion of historical data into the archive before turning on real-time archiving is recommended. The timeline for archiving historical data is entirely dependent on the data volume.
Typically, around 2-4 hours of online training for the EEA is covered during the deployment process. Fee online training is also available for the first 6 months in the form of group sessions done through WebEx or GoToMeeting. Additional training option are available upon request.
This occurs because of a throttle configuration built into Exchange 2010. Even with the 1k limit, the batching process will eventually get everything archived (1K at a time for each schedule archiving process). So it is a great way to throttle the scheduled archiving process.
If you need to speed things up then it is possible to remove the throttling policy set by Exchange 2010 but it does require some configuration/registry changes. It is very similar to current blackberry server configurations.
To remove the throttle policy, use the Exchange power shell and issue the following commands to set it up:
Create a new throttle policy:
New-throttlingPolicy-name “MessageCountPolicy” – EWSFindCountLimit50000
Associate new policy to a particular mailbox (XXX is the mailbox name):
Set-Mailbox XXX – ThrottlingPolicy MessageCountPolicy
Apply the policy to all mailboxes:
get-mailbox | set-mailbox -ThrottlingPolicy MessageCountPolicy